bg电子娱乐场

Compliance Whistleblower Process and Compliance Hotline

Ethical & compliant behavior is of highest priority for bg电子娱乐场, its employees, and stakeholders 鈥�(for example customers, suppliers, service providers). This includes strict compliance with whistleblower laws globally as well as compliance with laws that focus on adherence to human rights-related and environmental standards. bg电子娱乐场鈥檚 employees and stakeholders and all persons affected by bg电子娱乐场's business activities, are, therefore, requested to report potential misconduct. bg电子娱乐场 will analyze all messages thoroughly, through a fair process ensuring the rights of the persons reporting as well as the rights of the persons implicated are respected and all information is treated with utmost confidentiality. Whistleblowers who report potential misconduct in good faith will be protected, any kind of retaliation against them will not be tolerated.

The following information summarizes the whistleblower processes at bg电子娱乐场:

What can be reported.

bg电子娱乐场鈥檚 Code of Conduct, our Values, Leadership Commitments, and further internal Standards describe the high level of expectation towards our own behavior and business conduct as well as that of our stakeholders. Any potential violations against such benchmark, including any violation of applicable laws, may be reported. In particular, human rights and environmental risks, as well as violations of human rights-related or environmental obligations that have arisen as a result of bg电子娱乐场's own business activities or those of a bg电子娱乐场 supplier, may also be reported.

Where to submit a report. Multiple reporting channels at bg电子娱乐场.

Whistleblowers are offered various channels to report potential misconduct.

  • Of course, employees may turn to their superiors, HR or Compliance/Legal to raise concerns, get advice and report potential misconduct.
  • bg电子娱乐场鈥檚 Compliance organization, mandated by bg电子娱乐场鈥檚 Management Board to responsibly handle all reports to the group, can be reached 
    • by email (compliance.office@henkel.com),
    • via the webform, and
    • openly or anonymously through bg电子娱乐场鈥檚 Compliance Hotlines 鈥�(contact and access codes via phone and webform can be found below). 
  • Whistleblowers referring to bg电子娱乐场-companies in the European Union who prefer to not involve bg电子娱乐场鈥檚 Compliance organization at bg电子娱乐场 AG & Co. KGaA and/or its local Compliance managers, may raise their reports to an external , who is independent of the bg电子娱乐场 organization and bound to professional secrecy.
  • Finally, bg电子娱乐场 fully acknowledges that in some jurisdictions whistleblowers may directly turn to public authorities for reporting purposes. 

Access to and processing of whistleblower reports.

bg电子娱乐场 will treat any whistleblower report with utmost care, speed and confidentiality, fully abiding by applicable privacy laws. This includes a strict need-to-know principle, i.e., only bg电子娱乐场鈥檚 Compliance Group-organization 鈥�(local and global) and, as the case may be, relevant other departments required for the investigation and external professional investigators/auditors will have access to the report, investigate and follow-up. 

The process will be duly registered and documented. Investigations follow the procedural fairness-principle, objectivity, followed by an impartial decision, while all persons implicated are presumed innocent until a violation is proven.

bg电子娱乐场 reacts forcefully to identified misconduct, this may, among others, include appropriate disciplinary measures against offenders. If appropriate, bg电子娱乐场 may involve public authorities and prosecution. Based on investigated facts, a decision on the case and appropriate measures is usually taken by bg电子娱乐场鈥檚 Compliance organization 鈥�(local and global), in alignment with the competent Business Unit-managers and HR.

Reply to and protection of whistleblowers.

Whistleblowers will be replied to as soon as reasonably possible. As a general guidance, there shall be an acknowledgment of receipt following any report within seven days, as well as a conclusion or update on the case within three months. As per applicable laws, the reply must account for confidentiality and privacy rights of all implicated persons.

There is no tolerance in our organization for any type of retaliation, and we will protect anybody who speaks up in good faith, even if a concern turns out to be unfounded.

Data Protection

For reports to bg电子娱乐场鈥檚 Compliance Group-organization, please refer to the Data Protection Statement of bg电子娱乐场 AG & Co. KGaA. For reports to the Ombudsperson, the data protection declaration there applies.

 CountryPhone InstructionWebservice URL
(general URL: www.speakupfeedback.eu/web/ntvoru )
Access codeLanguage Option 1Language Option 2Language Option 3Language Option 4
1ALGERIA+31 205043252 鈥�(paid number)67111ArabicFrenchEnglish 
2ARGENTINA0800666007867111Latin American SpanishUS English  
3AUSTRALIA180045205167111English   
4AUSTRIA0800-29517567111GermanEnglish  
5BELARUS88200073001067111RussianEnglish  
6BELGIUM0800-7136567111FlemishFrenchEnglish 
7BOSNIA AND HERZEGOVINA08008287267111BosnianEnglish  
8BRAZIL0800891967867111Brazilian PortugueseUS English  
9BULGARIA00800119447467111BulgarianEnglish  
10CANADA1-888-662-7878-English   
11CHILE1230020277567111Latin American SpanishUS English  
12CHINA4009901434
If you are calling with provider Unicom:
108007440179
If you are calling with provider Telecom (landline only):
108004400179
67111Mandarin SimplifiedCantonese SimplifiedEnglish 
13COLOMBIA1800944069267111Latin American SpanishUS English  
14COSTA RICA0800044002967111Latin American SpanishUS English  
15CROATIA080022306967111CroatianEnglish  
16CYPRUS8009118267111GreekEnglish  
17CZECH REPUBLIC800 900 53867111CzechEnglish  
18DENMARK8088563867111DanishEnglish  
19EGYPT0800-000061567111ArabicEnglish  
20ESTONIA800 0044 20867111EstonianEnglish  
21FINLAND08001-1303167111FinnishEnglish  
22FRANCE0800-90881067111FrenchEnglish  
23GEORGIA070677734767111GeorgianEnglish  
24GERMANY0800-180173367111GermanEnglish  
25GREECE008004414269567111GreekEnglish  
26GUATEMALA1800300013267111Latin American SpanishUS English  
27HONG KONG SAR, GREATER CHINA80096316167111Mandarin TraditionalCantonese TraditionalEnglish 
28HUNGARY068098135967111HungarianEnglish  
29INDIA000800440122167111EnglishHindi  
30INDONESIAIf you are calling with provider Indosat: 001 803 440 559
If you are calling with provider Telkom: 007 803 440 559
67111IndonesianEnglish  
31IRANN.A.In case you want to leave a message please send an email to: compliance.office@henkel.com.N.A.EnglishPersian  
32IRELAND1800-55213667111English   
33ISRAEL180944426067111HebrewArabicEnglish 
34ITALY800-78763967111ItalianEnglish  
35JAMAICA1800 986 863467111US English   
36JAPAN0120 77487867111JapaneseEnglish  
37JORDAN08002286867111ArabicEnglish  
38KAZAKHSTAN8800333264167111KazakhRussianEnglish 
39KENYA080073325567111SwahiliEnglish  
40KOREA 鈥�(SOUTH)00798442426167111KoreanEnglish  
41LATVIA8000 249067111LatvianEnglish  
42LEBANON01426801
Wait for the tone or instructions, and then dial:
800-876-1871
67111ArabicFrenchEnglish 
43LITHUANIA88009000667111LithuanianEnglish  
44MALAYSIA1-800-88-430767111MalayEnglish  
45MEXICO800123461867111Latin American SpanishUS English  
46MOROCCO0800-09235967111ArabicFrenchEnglish 
47NETHERLANDS0800 022293167111DutchEnglish  
48NEW ZEALAND080045043667111English   
49NIGERIA0708060148867111English   
50NORWAY800-1833367111NorwegianEnglish  
51PERU08005276767111Latin American SpanishUS English  
52PHILIPPINES1800 1441 021567111FilipinoEnglish  
53POLAND00800441173967111PolishEnglish  
54PORTUGAL800-83152867111PortugueseEnglish  
55PUERTO RICO1-888-662-7878-English   
56ROMANIA080089454067111RomanianEnglish  
57RUSSIA810 800 2626 990267111RussianEnglish  
58SAUDI ARABIA800844272667111ArabicEnglish  
59SERBIA080019007867111SerbianEnglish  
60SINGAPORE1800-823220667111EnglishMalay  
61SLOVAKIA080000452967111SlovakEnglish  
62SLOVENIA08008080667111SloveneEnglish  
63SOUTH AFRICA080099152667111AfrikaansEnglish  
64SPAIN900-97317467111SpanishEnglish  
65SWEDEN020-79881367111SwedishEnglish  
66SWITZERLAND0800-56142267111GermanFrenchItalianEnglish
67SYRIAN/A67111ArabicEnglish  
68TAIWAN, GREATER CHINA0080144431767111Mandarin TraditionalEnglish  
69THAILAND001800 441 428467111ThaiEnglish  
70TUNISIA002163136595967111ArabicFrenchEnglish 
71TURKEY00800 44882436967111TurkishEnglish  
72UKRAINE0800 801 19267111UkrainianRussianEnglish 
73UNITED ARAB EMIRATES8000441272767111ArabicEnglish  
74UNITED KINGDOM0800-169350267111English   
75UNITES STATES OF AMERICA1-888-662-7878-US English   
76VENEZUELA0058 212-720200867111Latin American SpanishUS English  
77VIETNAMViettel: 12280319
VPNT/Vinaphone: 120852140
Mobifone: 121020030
67111VietnameseEnglish